Refund policy

At Anthea Fashion Store, your satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not fully satisfied, we’re here to help. This Refund and Return Policy outlines how we handle returns and refunds in compliance with Google Merchant Center requirements.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is submitted within 7 days of receiving your order.

    We recommend inspecting your order immediately upon delivery to ensure everything is correct.

  • The item is unused, unworn, and in its original packaging with all tags attached.

  • The product must be free from stains, odors, or any signs of wear.

Certain items cannot be returned, including:

  • Intimate or sanitary goods (e.g., underwear, swimsuits, or earrings)

  • Personalized or custom-made products

  • Gift cards or downloadable digital products

If you’re unsure whether your item qualifies for return, please contact us before sending it back.

2. Return Process

  1. To initiate a return, please contact us at contactantheafashionstore@gmail.com

     with your order number, product name, and reason for return.

  2. Our support team will review your request and provide you with return instructions and the return shipping address if eligible.

  3. Once your return is received and inspected, we’ll notify you via email whether it has been approved or rejected.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

  • Shipping costs are non-refundable.

4. Refunds

  • Approved refunds will be processed to your original payment method within 10 business days after inspection.

  • You’ll receive a confirmation email once your refund has been issued.

  • If you haven’t received your refund after 10 business days, please contact your bank or payment provider before reaching out to us again.

5. Exchanges

We currently do not offer direct exchanges.
If you would like a different size, color, or style, please return your original item for a refund and place a new order.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include clear photos of the item and packaging, and we will arrange a replacement or full refund at no additional cost.

7. Non-Delivery or Lost Packages

If your package is lost in transit, please reach out within 30 days of the estimated delivery date.
We’ll work with the carrier to locate your order or issue a replacement or refund where appropriate.

8. Contact Information

For all return or refund requests, please contact us at:
Email: contactantheafashionstore@gmail.com
Website: https://antheafashion.store/
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

9. Policy Updates

We may update this Refund and Return Policy periodically to reflect changes in our operations or applicable regulations. The most recent version will always be available on our website.