Shipping policy

Shipping Policy

1. Order Processing & Cut-Off Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Daily Order Cut-Off Time: Orders placed after 2:00 PM (EST) will be processed on the next business day.

• You’ll receive an order confirmation email after purchase and a shipping confirmation email with tracking details once your order has shipped.

2. Shipping Times & Regions

* These time frames refer to delivery after dispatch (i.e. after processing is completed). Delays may occasionally occur due to customs, carrier delays, or unforeseen events.

3. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package using the link provided.
If the tracking status doesn’t update for more than 5 business days, please contact us at contactantheafashionstore@gmail.com

and we will investigate.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight and dimensions of the item(s), and the selected shipping method.
Promotions or free-shipping offers (if any) will specify valid regions and thresholds.

5. Customs, Duties & Taxes

• For international orders, customers may be responsible for import duties, taxes, or customs fees imposed by their country.

• These charges are not included in the product price or shipping cost.

• We recommend checking with your country’s customs office for more information.

6. Lost, Stolen or Damaged Packages

• In the rare event that your package is lost or stolen, please notify us within 30 days of the estimated delivery date so we can file a claim with the carrier.

• If your order arrives damaged, please send clear photos of the packaging and product to contactantheafashionstore@gmail.com

  within 7 days of delivery. We’ll do our best to assist you (replace, refund, or negotiate with carrier) depending on the situation.

7. Address Accuracy

• Please double-check your shipping address before completing checkout.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you realise there’s an error, contact us as soon as possible if your order hasn’t shipped yet, we may be able to correct it (subject to a small fee).

8. Contact Information

For any shipping-related questions, please contact us using the details below:
Email: contactantheafashionstore@gmail.com
Website: https://antheafashion.store/
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 hours during business days.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect operational changes or carrier updates. The latest version will always appear on our website under “Shipping Policy.”